Privacy Policy

We collect the following categories of information: Account Information: When you create an account, we collect your name, email address, and authentication credentials. If you sign in through a third-party provider, we receive basic profile information from that provider. Payment Information: When you subscribe to a paid plan, payment processing is handled by our authorized payment provider, Paddle.com Market Limited ("Paddle"). We do not directly collect or store your credit card numbers or banking details. Paddle processes your payment information in accordance with their own privacy policy. Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, search queries, signal views, and timestamps. Device and Technical Data: We collect your IP address, browser type, operating system, device identifiers, and referring URLs to ensure the Service functions properly and to improve your experience. Communications: If you contact us via email or through our contact form, we retain the content of those communications to respond to your inquiry and improve our service.

We use the information we collect for the following purposes: • To provide, maintain, and improve the Service. • To process subscriptions and manage your account. • To personalize your experience, including signal recommendations and language preferences. • To communicate with you about your account, service updates, and support requests. • To analyze usage patterns and improve the quality and relevance of our intelligence products. • To detect, prevent, and address technical issues, fraud, or security threats. • To comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We may share your information with the following categories of third parties: Payment Processor: Paddle.com Market Limited processes payments on our behalf. When you make a purchase, Paddle collects and processes your payment information as the Merchant of Record. Please refer to Paddle's privacy policy for details on how they handle your data. Service Providers: We may engage trusted third-party service providers to assist with hosting, analytics, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Sigvera, our users, or others. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When your information is no longer needed, we will securely delete or anonymize it.

Depending on your jurisdiction, you may have the following rights regarding your personal information: • Right of Access: You may request a copy of the personal information we hold about you. • Right to Rectification: You may request that we correct inaccurate or incomplete information. • Right to Erasure: You may request that we delete your personal information, subject to certain legal exceptions. • Right to Restrict Processing: You may request that we limit the processing of your information in certain circumstances. • Right to Data Portability: You may request a copy of your data in a structured, machine-readable format. • Right to Object: You may object to the processing of your personal information for certain purposes. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how the Service is used. Essential cookies are required for the Service to function properly. Analytics cookies help us understand usage patterns and improve the Service. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your experience.

Sigvera operates across multiple regions in Asia-Pacific. Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws when such transfers occur.

The Service is designed for business professionals and is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you through the Service or by email. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].